Sales and Rental Inspections

When we are inspecting your home, or conducting an inspection either by appointment or traditionally, according to the state government’s we, expect the following:

• Social distancing and strict hygiene protocols will be observed by our office
• The state’s inspections requirement will be observed including, maximum number of people inside the building
• Detailed contact records of people attending inspections will be kept
• People with any symptoms of illness, or from a restricted hotspot, will not be allowed to enter the property
• Hand sanitizer will be made available to everyone (where available)
• Your agent will open all doors prior to the inspection to minimize the need for prospective buyers or renters to touch any surfaces
• Prospective buyers and renters will be requested no to touch any surfaces

Tenancy Routine Inspections

• We may request you to conduct your routine inspection online
• Your agent will advise you on how the online inspection will be conducted
• The renter will take our Property Manager through the home via video and the report will be made available to the property owner. You may also be asked to take a couple of photos per room to provide to the owner
• Tradespeople attending rental properties will be asked to declare if they are unwell, or from a restricted hotspot, and, if so, will be rescheduled or an alternative tradesperson found
• Emergency repairs and maintenance will be dealt with as a priority. Non-urgent maintenance may not be attended to if unallowed due to the NSW current COVID-19 restrictions. Please be aware they may be delays in securing tradespeople.

Rent Payments

• We feel for those whose livelihoods have been impacted by COVID-19 and will assist in any way we can. Our focus is about ensuring people feel safe and secure in their home.
• Where a renter has lost their job or had their hours and wages reduced, we will work with the renter through the issue:
• Renter approaches property manager about hardship
• Renter puts in writing what their current situation is and their proposal for moving forward
• The property manager is to forward this request to the property owner
• The property owner is to confirm in writing to the property manager what their offer to the renter than offer will be forwarded to the Renter.