Thorough tenant screening and selection forms the basis of a successful tenancy. Consequently we have produced a Rental Application Form that ensures we gather the right information to help make an informed decision on the prospective tenant’s suitability. Prior to accepting tenants we check employment, rental and personal references. We also undertake a credit check and tenant information check using the database. These databases contain information on tenants such as rent and other payment defaults.
Once approved, the tenant is required to pay a deposit to secure the property. We then prepare all documentation relating to the commencement of the tenancy – Residential Tenancies Agreement, Automatic Payment forms, Property Inspection Reports and Bond Lodgment Forms. The tenant is required to pay one weeks rent in advance and four weeks rent for the Bond.
Rent Collection and Arrears
we arrange for rent to be paid direct to us, usually by automatic payment. Even after passing the
most careful selection, some tenants do fall behind in their rent. Every precaution is taken to minimize
this happening by monitoring payments daily so we are immediately aware of overdue rent.
Should a tenant fall behind in their rent we have procedures in place to rectify the situation. We will
issue the appropriate notices and follow the procedures to ensure that our office reduces any loss of
income to the property owner.
Tenancy Services and the Tribunal
We are conversant with the requirements of the Residential Tenancies Act 2010 and will ensure that
the tenancy of your property complies in all respects with this and other acts governing residential
We will take care of all dealings with the Tribunal on your behalf. Court orders, Ten day notices,
Attachment orders, Orders for examination and Evictions. We will represent you in a professional
manner and ensure you are kept informed at all times.
As a responsible landlord, we suggest you have relevant insurances in place to protect you and your
As part of our service we offer you Landlord Protection Insurance, which protects your rental income,
property contents and public liability claims.
For further information on the terms and conditions of the policy and premiums please contact us.
It is important to undertake regular inspections of the property to ensure that all aspects of the Tenancy Agreement are being adhered to and the property is being well looked after. A thorough property inspection, will be conducted prior to letting and quarterly throughout the year. After each inspection, you will receive a full written report on both the property’s condition and how the tenant is caring for it. Where necessary a copy shall also be sent to the tenants. Should any major maintenance be required, you will be notified immediately.
You can also be confident that a detailed final inspection is carried out after the tenant has vacated and before bond monies are released.
We can, at your request, forward photos of your property to you annually.
Vacant properties are promptly marketed utilising a wide variety of media and updated on a daily
basis, offering the property maximum exposure in the rental market. This may include:
We are constantly working for you and will endeavour to select the right tenant for your property in the
shortest possible time. Every effort is made to locate a quality tenant to suit your investment property.
We will keep you updated on a weekly basis on our progress with obtaining a tenant. We understand that many investors rely on the rent payments to meet mortgage commitments therefore we strive to minimise vacancy periods.
We can co-ordinate any repairs required. From tap washers to total refurbishment. maintenance
requests are only carried out in accordance with the owner’s instructions and approval.
We only engage reputable local tradespeople who meet our office’s high standard. We expect them to
have public liability insurance cover to protect you and your investment.
All maintenance work is assessed to ensure the cause is fair wear and tear rather than carelessness
All maintenance work carried out on your property is guaranteed. If at any time we are not satisfied
with the quality of the workmanship we will instruct the tradesperson to rectify the problem
As part of our service to our property investors we realise the importance of rental returns and are
constantly monitoring the current market rent on your behalf. A minimum of one rent review is carried
out per year and one is automatically carried out when a tenant vacates or their tenancy agreement
comes up for renewal.
You can be assured that we are aware of the legal requirements necessary in reducing any problems.
Our office hours are Monday to Sunday 9:00am – 5.00pm. Outside these hours we have a 24 hour
mobile service for all emergencies.